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Engineering Careers

Technical Support Engineer

We are looking for a professional and experienced technical support engineer to join our growing support team. This is an excellent opportunity for a highly-experienced person to join an industry leader in cloud management. Our high-energy team works with cutting edge technologies to provide data analysis for cloud based deployments. If you enjoy working in a fast-paced environment to solve complex business issues, then we want to meet you.

This position is based in Rochester, NY.

Along with a small team, you will be responsible for providing both email and phone support to internal and external CloudCheckr customers.  

Key responsibilities include:

  • Responding to customer inquiries via email and phone
  • Researching, diagnosing, and troubleshooting complex issues and questions
  • Identifing solutions to solve customer issues
  • Providing training to customers when required
  • Providing prompt and accurate feedback to customers
  • Logging clear, detailed bug reports and feature requests
  • Working effectively with multiple internal departments

To be successful in this role you must be:

  • Able to quickly grasp complex technical concepts
  • A self-starter who is willing to see tasks through to completion
  • Able to work effectively and be pragmatic as part of a team in a dynamic business environment
  • Able to communicate effectively
  • Comfortable working independently and able to escalate problems when necessary
  • Eager to learn, understand, and apply new things relatively quickly
  • Detail-oriented

Qualified Candidates should:

  • Have at least one year experience in enterprise technical support, IT Support or as a technical engineer
  • Have strong problem solving skills
  • Be enthusiastic about learning difficult and new concepts
  • Be highly motivated and self-directed personality
  • Be comfortable speaking directly to customers
  • Excel at written and verbal communication

It would really be outstanding if you:

  • Have basic knowledge of well-known cloud service providers, such as AWS and Microsoft Azure
  • Have basic SQL knowledge
  • Have experience creating and maintaining technical documentation

As an employer of choice, we will provide:

  • Competitive benefits, including a 401k with employer matching
  • Flexible working hours
  • Opportunity to contribute to a fast-growing product adopted by hundreds of high profile companies
  • Voted D&C Top 100 Rochester Workplaces 2017

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  • Accepted file types: pdf, doc, docx, ppt, pptx, key.
  • Accepted file types: pdf, doc, docx, ppt, pptx, key.