This week, internet users saw many high-profile websites — including The New York Times, PayPal, Hulu, Reddit, and Twitch — temporarily go offline.
The outage on Tuesday, which resulted from a software bug, was resolved within an hour. However, this incident highlights a major need for organizations to increase their resiliency for when — not if — a disruption occurs. Thankfully, they can achieve this by using the cloud resources that they have at their disposal.
Cloud Downtime: Not If, But When
While service interruptions of any kind are big news (and spawn plenty of memes), outages are rare for major public cloud providers. In fact, cloud solutions tend to be more reliable than an on-premises data center. The cloud is scalable and on-demand, meaning that administrators can add new resources at the click of a button — not after a months-long RFP process. That flexibility gives organizations an advantage in their everyday operations and makes things run smoothly the vast majority of the time.
However, when cloud interruptions occur, they can impact businesses and their customers. An outage of just a few hours can represent millions of dollars in lost business. According to one estimate, an e-commerce company could lose $11,000 for every minute of downtime during an outage.
As the outage this week demonstrated, these disruptions don’t typically last long, but they can extend to all corners of the internet. Last year, IBM Cloud saw a four-hour interruption of services across multiple zones that affected customers in the U.S., Europe, and Australia, and a July 2020 Cloudflare outage lasting 27 minutes disrupted business for several big name clients, including Discord, Patreon, Shopify, and online game League of Legends. Additionally, all three of the top public cloud providers — AWS, Azure, and Google — saw interruptions for certain regions and services over 2020.
The question for organizations in the cloud isn’t necessarily if there will be an outage. Instead, it’s about what to do before an outage can occur. The answer comes down to good planning.
Prevent Downtime and Increase Availability
There’s no upside to cloud downtime. Fortunately, cloud users can take several steps to minimize cloud downtime and increase their availability.
CloudCheckr and business partner Innovative Solutions can show you can maintain your cloud’s availability. Together, we’re hosting a webinar on Five Strategies to Prevent Cloud Downtime.
In this information-packed one-hour webinar, you’ll learn how to:
- Set up your cloud infrastructure’s availability to avoid interruptions
- Spot common mistakes and find solutions when managing uptime
- Provide consistent products and services with the right security, incident reporting, and architecture best practices
- Prevent failures and mitigate problems with a managed services partner and the proper cloud management tools