4. Streamline critical operations
Automation is a key component of streamlining MSP business operations. From making processes simpler with integrations to automated provisioning and tagging, cloud management platforms can help MSPs make everyday tasks more efficient.
Gain functionality through integrations
Gary Derheim, Vice President of Managed Services at PTP, explained that PTP takes advantage of CloudCheckr’s API, so that they can pull critical metrics into the PTP portal. Looking at these comparative metrics, without divulging any sensitive data, can give their clients a new perspective on performance.
“We’re seeing continued improvement with functionality and the ability for our DevOps team to leverage the CloudCheckr API,” said Derheim. “We can connect it to our portal and begin to automate some of the work that we’re doing, which means that for a lower cost I can deliver more value back to customers like Voyager. That’s a win for us and I think a win for the customer.”
Automate DevOps services
The DevOps team at Eplexity can deploy a centralized service like CloudCheckr within design patterns in their CXOS platform to understand where processes can be automated and streamlined. They use several automations to deliver CloudCheckr as part of our DevOps services to clients, including the automated provisioning of customer CloudCheckr accounts, Well-Architected best practice scanning, and automated tagging for billing and budgeting at the application, cost center, and account levels.
To get the same recommendations that CloudCheckr offers, Director of Operations Shiley Johnson explained, Eplexity would require multiple disparate systems and tools to replicate those results. “It became an all-in-one tool rather than having to go back and forth through other utilities for monitoring,” Johnson said. “Now we can use CloudCheckr and integrate it with additional layers from our other services to frame out an already clear picture.”
5. Enhance service enablement
Selling cloud services goes beyond managing costs and resource management. To stand out, MSPs need the right tools to continually bring value to clients and grow their business.
Bring best practices to customers and prospects
Eplexity leveraged CloudCheckr to determine this cost optimization benchmark. Once they saw those savings again and again, Eplexity incorporated CloudCheckr into their pre-sales efforts to show prospects the tangible results they could achieve. “In addition to managed services, we’re using CloudCheckr equally as a pre-sales effort to demonstrate ahead of time what a potential roadmap might look like either in terms of improving security posture or bringing in some additional cost-saving opportunities,” Johnson said.
That level of service continues once Eplexity onboards the customer as well. Each month, they review customers’ platforms using CloudCheckr so that they can right-size, purchase savings plans in AWS, and find vulnerabilities to roadmap an improved security strategy. “The robust system within CloudCheckr helps hit on different areas related to the Well-Architected Review,” said Johnson. “We can take that tool and plug it into the environment very quickly. It’s just a 30-minute conversation with the customer to enable features, walking them through the platform, and asking them to let us digest that information for the next 30 days. We deploy CloudCheckr and then are able to look at the data from multiple angles from a Well-Architected Framework to demonstrate where customers currently are and then have that conversation around where they want to be.”
Deliver value to customers
As a cloud-centric organization, PTP differentiates themselves from other IT partners that offer cloud as an add-on only. CloudCheckr allows them to further set themselves apart with a set of business-critical tools that supports their clients’ cloud journeys.
“We want to work with partners that are helping us provide value to customers,” said Ransden. “CloudCheckr is a huge enabler to us to help deliver that value.”
Everything you need for MSP business operations success
How can MSPs ensure customer-centric service delivery while driving growth and staking out a competitive position?
CloudCheckr helps MSPs answer this question with ease. Our business partners see faster growth, increased profit margins, and greater service enablement, all while optimizing cost, security, and resources and gaining visibility into their cloud environments.